Privacy Policy

Church in the Marketplace (CITMP) is a faith-based, community-focused organisation operating in London, United Kingdom. We are committed to serving and supporting individuals, families, and communities through pastoral care, outreach, and practical action.

Contact: info@churchinthemarketplace.com

We may collect and process the following personal data:

• Full name, email address, and phone number
• Information submitted via our contact or prayer request forms
• Event registrations and attendance details
• Donation information (processed securely via trusted third-party providers)
• Website usage data including cookies and anonymised analytics

We only collect data that is necessary for the purposes described in this policy.

Your data is used to:

• Communicate with you about our services, events, and community news
• Provide pastoral care and support services
• Manage event registrations and service delivery
• Process donations securely and accurately
• Improve our website, communications, and services
• Meet any legal or safeguarding obligations

We process your data under the following lawful bases:

• Consent — where you have actively given us permission to contact you
• Legitimate interest — where processing benefits our community and ministry work
• Legal obligation — where we are required by law to process or retain data

You may withdraw your consent at any time by contacting us directly.

We do not sell your personal data. We treat your information with the same care and respect we extend to every person we serve.

We may share data only with:

• Trusted third-party service providers (e.g. payment processors, email platforms) who operate under GDPR-compliant agreements
• Statutory or safeguarding authorities, only where legally required

• All personal data is stored securely on protected systems
• Access is restricted to authorised personnel only
• Reasonable technical and organisational measures are in place to prevent loss, misuse, or unauthorised access
• In the unlikely event of a data breach, we will notify affected individuals and the ICO as required by law

We retain personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law.

You may request deletion of your personal data at any time by contacting us. We will act on such requests promptly and without undue delay.

Under UK GDPR, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to withdraw consent — at any time, without affecting prior processing
• Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Our website uses cookies and analytics tools to help us understand how visitors use the site and to improve your experience. These include:

• Essential cookies required for the site to function
• Analytical cookies that collect anonymised usage data

You can manage your cookie preferences through your browser settings at any time.

If you have questions about this Privacy Policy, wish to exercise your rights, or would like to raise a concern, please get in touch:

Email: info@churchinthemarketplace.com

You also have the right to contact the Information Commissioner's Office (ICO) directly at ico.org.uk.